Customer Support Specialist T2

Position Overview:
We are seeking an experienced and proactive Customer Support Specialist T2 to provide advanced support and ensure customer satisfaction through effective issue resolution. This role involves handling escalated inquiries, troubleshooting complex problems, and collaborating with internal teams to deliver timely solutions. The ideal candidate will have excellent communication skills, technical aptitude, and a track record of delivering exceptional customer service.

$35,000 - 45,000

Key Responsibilities:

  • Handle escalated customer inquiries and complex issues via phone, email, or chat, ensuring prompt and effective resolution.

  • Provide advanced troubleshooting and technical support for products, services, or software.

  • Act as a liaison between customers and other departments, such as engineering or product development, to address and resolve technical challenges.

  • Document customer interactions, issues, and resolutions comprehensively in the support system.

  • Identify trends in customer issues and provide actionable insights to improve products, services, or support processes.

  • Mentor and assist T1 Customer Support Specialists by sharing knowledge, best practices, and training materials.

  • Manage and prioritize multiple tasks and escalations in a fast-paced environment.

  • Stay up-to-date on product updates, industry trends, and new support tools or techniques.

Qualifications:

  • 2–4 years of experience in customer support or a related field, with experience handling technical inquiries.

  • Proficiency in troubleshooting software, hardware, or service-related issues.

  • Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.

  • Experience using customer support platforms (e.g., Zendesk, Salesforce, or similar).

  • Basic understanding of technical systems, networking, or software configurations is a plus.

  • Ability to work independently and collaboratively, managing escalations effectively.

  • Exceptional problem-solving skills with a customer-first mindset.

  • Relevant certifications (e.g., ITIL, CompTIA A+, or similar) are a plus.

Working Conditions:

  • Office-based, remote, or hybrid work environment depending on company policy.

  • May require evening or weekend shifts to provide coverage for escalated issues.

If you’re passionate about solving problems and delivering exceptional service, we encourage you to apply for this challenging and rewarding role.

Apply Now: